Bookings and Reservation
Guests are expected to make bookings in advance, minimum of 24 hours to travelling time and subject to availability of Vehicles. Every guest is expected to prepare and wait for the Pilot at the address details submitted.
Guest should note, every trip starts 4:00am every day.
Check-In
Check-in starts 4:00am and at gust pick-up location. Guests are expected to get ready and expect the pilot as from 4:00am. Pilot will not wait for any guest who is yet to be ready.
In the event that, the access road to guest pick-up address is not accessible, the guest is expected to come to area that is accessible.
Every guest is expected to ensure, the mobile phone number submitted is active.
Luggage Allocation
All guest should note, our Book a Trip Services is strictly Executive. As such, only medium sized luggage(35’’ by 30’’ by 15’’) per ticket is allowed. This is to ensure maximum comfort and safety.
We do not entertain commodities or items banned by the Nigeria Customs. Other items not allowed are hazardous materials such as gas cylinders, generators, petrol, explosives and other related items.
Book a Trip
Invoices are generated automatically immediately guest information is entered. Payment is equally expected to be made electronically.
Hire/Charter Services
All services in this category are customized and charges are subject to the information provided. As a result, the invoice is not generated automatically but will be sent to the client electronically by mail within 24 hours of request.
Trip Cancellation (Book A Trip)
Notice of trip cancellation should be sent 64 hours to the scheduled time of the trip. However, trip cancellation less than 64 hours will attract a fee of 50% cost of ticket purchase by guest.
Trip Cancellation (Hire/Charter Service)
Clients should send 48 hours cancellation notice for jobs like Drop-off, Pick-up, a day’s Job etc. notice less than 48 hours attracts a penalty of =N=10,000 (Ten Thousand Naira).
For Long term Jobs (Hire/Charter Services above 30 days), 10 days notice should be communicated to Us via mail or text message.
Debits With No Value On Online Transaction
Affected guest should contact their banks if they require a refund due to double debits and debits on card transactions of USSD payments without value using our online booking platforms.
Refunds from bank transfers can be processed by sending an email to [email protected]. once this is confirmed that funds were acquired and the account number to be credited has been provided by quest, a refund will be made within 7 working days.
Items Onboard
Every guest on board is expected to monitor his or her luggage in our vehicles. Should any item be stolen, forgotten or lost, we will not be held liable.